Consumer Grievance Redressal Forum of BSES Rajdhani Power LTD. was constituted in the month of August 2004 by Delhi Electricity Regulatory Commission under Section 42 of Electricity Act, 2003 for the consumers of BRPL area. The consumers whose grievances are not resolved or are not satisfied with the response/resolution provided by the licensee (BSES Rajdhani Power LTD. ) may approach CGRF.

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1. Constitution of the Forum
    Forum comprises of one Chairperson and two Members (Legal & NGO). The Chairperson is an independent Member, nominated by DERC in terms of sub-clause (1) of Rule 7 of the Electricity rules, 2005, having a degree in Engineering from a recognized university with at least 30 years of experience and also having adequate knowledge of Power Sector and have shown capacity in dealing with problems relating to consumer affairs. Member (Legal) (also nominated by DERC), is a person possessing degree in law from a recognized university and having at least 20 years of experience in handling legal matters. Member (NGO) (also nominated by DERC), is a graduate in any discipline from a recognized university, with at least 10 years of experience in consumer related matters.

2. Functions of the Forum & Limitations
    The Forum shall have the jurisdiction to entertain the grievances filed by the complainant with respect to the services provided by the Distribution Licensee and give such orders and directions as may be deemed necessary. The Forum shall entertain only those grievances where the complainant has approached the appropriate authority of the distribution licensee as specified in the complaint handling procedure in SOP Regulations from time to time and is not satisfied either with the response of the licensee or there is no response from the Licensee within the time stipulated therein. Provided that no grievance shall be entertained unless it is filed before the Forum within three months from the date the consumer has exhausted the remedy under the complaint handling procedure. Provided further that the Forum may, for reasons to be recorded in writing, entertain a grievance which does not meet the aforesaid requirement. The Forum shall not entertain a grievance if it pertains to the same subject matter for which any proceedings before any court, authority or any other Forum is pending or a decree, award or a final order has already been passed by any competent court, authority or Forum. The Forum shall not entertain grievances falling under Sections 126, 127, 135 to 139, 142, 152 and 161 of the Act. Subject to sub-regulations (1) and (2) above, no grievance shall be rejected by the Forum at any stage, unless the complainant has been given an opportunity of being heard.

5. Profile of Chairman & Members
a) Mr. Justice (Retd.) Ali Zamin, Hon'ble Chairman
b) Mrs. Nirja Ahuja, Member (Legal)
c) Mr. Amitabh Saxena, Member (Technical)
d) Mrs. Monika Taneja, Member
e) Mr. Rajiv Jain, Member